dht22's Privacy Policy

1 What Information We Collect

We may collect different types of information depending on the nature of our relationship with you. The categories are described below:

1.1 Registration and Account Information

When you create an account on dht22, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi address (including district and division)
• Password (stored in encrypted form)
• Preferred currency (BDT)

1.2 Identity Verification (KYC) Information

Photos or scanned copies of a National Identity Card (NID), passport, or driving licence, which help us maintain the necessary security standards.

1.3 Financial Transaction Information

Records of your deposits and withdrawals, and details of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer are stored. No complete bank account numbers or payment card details are stored on our servers.

1.4 Usage and Technical Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Time of website visit and session duration
• Information obtained from cookies and similar tracking technologies
• Which pages were visited and for how long

2 How We Use Information

We use the information collected for the following purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing a personalised experience based on your preferences
• Keeping responsible gaming tools active

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring suspicious financial transactions
• Complying with anti-money laundering regulations

2.3 Communication and Support

• Responding to your enquiries
• Sending important account-related notifications
• Operating 24/7 live chat support

2.4 Platform Improvement

• Analysing and improving website performance
• Making the user experience easier and more enjoyable
• Supporting plans to introduce new games and features

3 Information Sharing and Third Parties

dht22 never sells your personal information to third parties for commercial purposes. However, we may share information in certain circumstances:

3.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, banks), gaming software providers, and technology infrastructure providers may have access to the necessary information on a limited basis. All such partners are bound by contract with us and are obliged to keep your information confidential.

3.2 Legal Obligations

If information is required to be disclosed under a court order, government directive, or legal obligation, we may provide information in compliance with the law. In such cases, we will endeavour to notify you in advance as far as possible.

3.3 Responsible Gaming Organisations

For your protection, necessary information may be shared with responsible gaming organisations, particularly to fulfil requests for self-exclusion or limit-setting.

4 Cookie Policy

dht22 uses cookies and similar technologies on the website to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Indispensable for the core functionality of the website — login sessions, language preferences, and so on.
• Functionality Cookies: Remembering your preferences, such as your preferred game category.
• Analytical Cookies: For understanding which pages are used most and how users navigate the website.
• Security Cookies: For fraud detection and account protection.

4.2 Cookie Controls

You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may mean that some important website functions do not work correctly.

5 Data Retention Period

We retain your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account information: Retained for as long as the account remains active.
• Transaction records: For a specific period in compliance with financial regulations.
• KYC documents: For the period required under applicable regulations.
• Closed account information: For as long as necessary to meet legal obligations after the account is closed.

Once the designated period has passed, we securely delete your information or anonymise it in a way that it can no longer be linked to you.

6 Data Security Measures

dht22 uses industry-standard security technologies and practices to keep your personal and financial information secure.

6.1 Technical Security

• SSL Encryption: All data transfers on our website are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is stored only as an encrypted hash.
• Two-Factor Authentication: The option to enable two-factor authentication (2FA) for additional security when accessing your account.
• Firewall and Security Monitoring: Round-the-clock security monitoring at the server level.

6.2 Administrative Security

• Only authorised personnel may access the necessary information.
• All staff receive regular training on privacy and data protection.
• Data access logs are reviewed on a regular basis.

7 Your Rights

As a user of our platform, you have the following rights regarding your own personal information:

7.1 Right to Access

You may request to view the information we hold about you. After receiving your request, we will provide the information as promptly as possible.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. This can be done directly from your account settings or with the help of the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format.

7.5 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in relation to direct marketing communications.

To exercise any of the above rights, please contact us by email: [email protected]

8 Privacy of Minors

dht22's services are intended solely for adults aged 21 and over. We do not knowingly collect any information from minors.

At the time of registration, we verify the date of birth and do not approve the registration of anyone under the age of 21. If subsequent verification reveals that any user is under 21, their account will be closed immediately and the information collected will be securely deleted.

If you suspect that a minor is using our platform, please inform us immediately.

9 Links to Other Websites

If our website contains links to third-party websites, dht22 is not responsible for the privacy policies of those websites or their methods of data collection. You are advised to read the privacy policy of any other website before visiting it.

10 International Data Transfers

Our servers and service providers may be located in various countries. Your information may be transferred to or stored in countries outside Bangladesh, where data protection laws may differ.

For such transfers, we ensure that your information is handled in accordance with the security standards described in this policy and that appropriate contractual protections are in place.

11 Changes to the Policy

We may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a notice on the website
• Updating the "Last Updated" date at the top of the page

If you continue using the platform after changes have been made, you will be considered to have accepted the revised policy. You are therefore advised to review this page regularly.

12 Applicable Law

This Privacy Policy is governed by applicable law. In the event of any dispute, both parties will first attempt to resolve the matter through amicable discussion.

If you have any complaint regarding our data protection practices, please contact us directly in the first instance. We will endeavour to resolve the matter as quickly and satisfactorily as possible.