dht22 Terms and Conditions

1. General Provisions

dht22 ("we", "our", "platform") is an online casino and betting service provider designed for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between you ("user") and dht22.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which form an integral part of these Terms.

1.1 Definition of Services

"Services" refers to the dht22 website, mobile application (if available), and all gaming, betting, and financial transaction activities available through the platform.

1.2 Scope of Application

These Terms apply to all users — whether registered members or not. By accessing our platform, you are considered to have accepted these Terms.

2. Account Registration and Eligibility

2.1 Age Requirement

To open and use an account on our platform, you must be at least 21 years old. This platform is strictly prohibited for anyone under the age of 21. We may request proof of age verification at any time.

2.2 Single Account Policy

Only one account is permitted per person, household, household address, device, IP address, or payment method. Creating multiple accounts is strictly prohibited and will result in all accounts being closed.

2.3 Registration Terms

At the time of registration, you must:

• Provide accurate and complete personal information.
• Use a valid and active email address.
• Accept these Terms and the Privacy Policy.
• Confirm that online gaming is legally permitted in your place of residence.

2.4 Accuracy of Information

If the information you provide is found to be false, incomplete, or misleading, we reserve the right to suspend or close your account at any time, and the associated balance may be forfeited.

3. Account Verification and Security

3.1 KYC Verification

Our platform follows a Know Your Customer (KYC) process. Before a withdrawal or at any time, we may request one or more of the following documents:

• A copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

3.2 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You are responsible for all activities carried out through your account. If you suspect unauthorized access, notify our support team immediately.

3.3 Third-Party Access

Allowing anyone else to use your account is strictly prohibited. dht22 is not responsible for any loss caused by a third party accessing your account.

4. Deposit and Withdrawal Rules

4.1 Deposit Terms

The following rules apply when depositing funds to dht22:

• Minimum deposit: ৳200 for each method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds must come only from a payment method owned by the registered account holder.
• Depositing funds from a third-party account is strictly prohibited.

4.2 Withdrawal Terms

The following conditions must be met to withdraw winnings:

• Minimum withdrawal: ৳1,000.
• Processing time: Generally completed within 10 to 45 minutes.
• Withdrawal requests will only be processed to the same method used for the deposit.
• Withdrawals may be put on hold if KYC verification has not been completed.
• Withdrawals will not be processed until any active bonus wagering requirements have been met.

4.3 Currency

All transactions are carried out in Bangladeshi Taka (BDT / ৳). Additional charges may apply for currency conversion.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at dht22 can receive a 120% bonus on their first deposit, up to ৳20,000. The following conditions must be met to receive this bonus:

• Wagering requirement: 15 times the combined total of the deposit and bonus amount.
• Bets placed using bonus funds will only be counted in eligible games.
• No withdrawals can be made while a bonus is active.
• Bonus funds cannot be converted to cash or transferred to another account.

5.2 General Bonus Policy

The following general policies apply to all bonus offers:

• Multiple bonuses cannot be active at the same time.
• We reserve the right to cancel a bonus if misuse is suspected.
• dht22 reserves the right to modify or cancel bonus offers.
• Each bonus has a specific validity period; any unused bonus will be automatically cancelled once the period expires.

5.3 VIP Program

The dht22 VIP program has three tiers: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback), and Gold (up to 1.5% weekly cashback). Advancement to a VIP tier depends on your overall activity and loyalty on the platform.

9. Account Suspension and Closure

9.1 dht22's Rights

We may suspend or close any account without prior notice in any of the following circumstances:

• In the event of a breach of these Terms.
• On suspicion of fraud or illegal activity.
• If cooperation with KYC verification is not provided.
• Due to regulatory or legal reasons.

9.2 User's Right to Close Account

You may close your account at any time by contacting our support team. Any active balance can be withdrawn before the account is closed, however bonus funds will be cancelled.

9.3 Inactive Accounts

If there has been no activity for 12 months or more, the account will be considered inactive and applicable inactivity fees may apply.

10. Privacy & Data Protection

The protection of your personal information is very important to us. We use SSL encryption and other industry-standard security technologies. To learn how your information is collected, stored, and used, please read our Privacy Policy.

We may use your information for the following purposes:

• To provide and improve our services.
• To ensure KYC and AML (Anti-Money Laundering) compliance.
• To send relevant promotional information (subject to your consent).
• To detect and prevent fraud.
• To fulfil legal or regulatory obligations.

11. Intellectual Property

All content on the dht22 website — logos, designs, text, graphics, software, and other materials — is the intellectual property of us or our licensors. Copying, distributing, modifying, or commercially using any part of it without prior written permission is prohibited.

The intellectual property of the games available on our platform belongs to the respective game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.).

12. Limitation of Liability

To the maximum extent permitted by law, dht22 is not liable for:

• Losses caused by technical issues or server outages.
• Losses resulting from the user's own negligence or violation of these terms.
• Losses resulting from the actions of third parties.
• Gaming losses caused by internet connection disruptions.
• Indirect, incidental, or consequential losses.

In no event shall dht22's maximum financial liability exceed the total amount deposited by you in the 30 days preceding the relevant incident.

13. Changes to Terms

dht22 reserves the right to modify these terms at any time. For significant changes, we will:

• Provide a clear notice on the website.
• May send a notification to your registered email.
• Update the date of the change on this page.

Continued use of the platform after any changes will be considered your acceptance of the updated terms. If you do not agree with the updated terms, you may close your account.

14. Contact & Support

If you have any questions or concerns about these terms, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available.

Our support team is committed to resolving any disputes or complaints fairly and transparently. We generally resolve all complaints within a reasonable time.